Get in Touch With Us
Got a question about something you read on pipa-nyc.com, spotted an outdated detail, or want to suggest a sweepstakes casino we haven't covered yet? This page explains how to reach our team and what kind of messages we're best placed to help with.
How to Reach Our Team
Email is the most reliable way to contact us. We read every message that comes in and aim to reply within a couple of working days. If you're writing about a specific brand featured on the site, such as one of the sweepstakes casinos listed on our Trusted Non GamStop Casinos UK page, mentioning the name and the section you're referring to helps us answer faster.
We don't use automated replies to stand in for a real answer. A person on our team reads and responds to what you've actually written.
What We Can Help With
We cover sweepstakes casinos and social casino platforms available to US players, so most of the messages we receive fall into a few common categories:
- Questions about how sweepstakes casinos work — including the difference between Gold Coins and Sweepstakes Coins, how the "no purchase necessary" entry method works, or how prize redemption is typically structured.
- Corrections and accuracy flags — sweepstakes casino promotions, eligible states, and redemption terms change often. If you've noticed something on our site that looks out of date, we want to know so we can review it.
- Content suggestions — if there's a platform, a topic, or a state-specific question you think we should cover, tell us. We can't promise every suggestion gets written up, but we do read them.
- General site feedback — anything from broken links to unclear wording is worth flagging.
A few things we're not able to help with directly: we can't advise on whether a specific sweepstakes casino is legal for you personally to use in your state, since that depends on your own location and the operator's current terms. We also can't process account issues, identity verification, or redemption requests on behalf of any operator — those need to go through the platform itself, not through us.
Before You Write In About a Specific Casino
If your question relates to an operator's own account process, such as a delayed redemption, a verification request, or a payment issue, that platform's own support team will have the details of your account and will be far better placed to resolve it than we are. We can help explain how sweepstakes models generally work, redemption thresholds, or state eligibility in general terms, but we don't have access to any individual operator's account systems.
What Happens After You Send a Message
Once your email lands with us, it's reviewed and routed to whoever on the team covers that topic. Our usual turnaround is a couple of working days, though it can run a little longer during busier stretches — we'll still get back to you.
If your message points out something that needs a correction, we take that seriously. Keeping the list of sweepstakes casinos on this site accurate and current matters more to us than defending something we published in the past.
A Note If You Have Concerns About Play Habits
If you or someone you know is finding it hard to keep play in check, even within a sweepstakes-coin model that doesn't involve wagering real money for entry, mention this in your message. We can point you toward general responsible-play resources. Sweepstakes casinos involve games of chance, and while participation is generally free through the no-purchase-necessary route, outcomes are never guaranteed and play should stay within limits you're comfortable with.
Thank you for taking the time to read this far. Whether it's a quick question or detailed feedback, we're glad to hear from you.